Privacy policy

At HEMMLOCK, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from hemmlock.in

By using our Website or Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

Note: BRIMBARY is our second brand and operates under the same ownership, systems, and privacy standards as HEMMLOCK.

1. Information We Collect

a) Information You Provide Directly

When you place an order, create an account, or contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and payment confirmation details
  • Customer support messages
  • Loyalty points, gift cards, reviews, or referrals (if applicable)

Providing certain information is required to complete your order. If you choose not to provide it, some services may not be available.

b) Information Collected Automatically

When you browse our Website, we may collect:

  • IP address
  • Browser and device details
  • Pages viewed and time spent
  • Website interaction data

This data helps us improve performance, security, and user experience.

c) Information from Third Parties

We may receive limited information from:

  • Payment gateway providers
  • Courier and logistics partners
  • Website and analytics service providers

All such data is handled strictly as per this Privacy Policy.

2. How We Use Your Information

  • Process and fulfill orders
  • Arrange shipping, returns, and exchanges
  • Communicate order updates and service messages
  • Provide customer support
  • Improve our Website and Services
  • Prevent fraud and unauthorized transactions
  • Send promotional messages (only if you opt in)

3. Cookies & Tracking

We use cookies to:

  • Remember your preferences
  • Improve site functionality
  • Analyze website traffic

You can disable cookies through your browser settings, but some features may not work properly.

4. Sharing of Information

We do not sell or rent your personal data.

Your information may be shared only with:

  • Payment processors
  • Shipping and delivery partners
  • IT and website service providers
  • Legal or government authorities when required by law

All partners are required to keep your information secure and confidential.

5. Data Security

We take reasonable technical and administrative measures to protect your personal data. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Meet legal or regulatory requirements

7. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal requirements)
  • Opt out of marketing communications at any time

To exercise these rights, please contact us using the details below.

8. Children’s Privacy

Our Website is not intended for children under 18 years of age. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Details

For any questions, concerns, or requests related to privacy, please contact us:

Address:
20/21 Shri Shakti Warehouse & Estate,
Piplej–Pirana Road,
Ahmedabad – 382405, India

Customer Support: 8490955353
Email: support@hemmlock.co.in